Refund & Return Policy

 

K9 Peptide – Refund and Return Policy

Effective Date: [8/3/2025]

Thank you for shopping with K9 Peptide. We are committed to ensuring your satisfaction with our veterinary-grade peptide products. This Refund and Return Policy outlines the terms under which returns and refunds are accepted.

1. Eligibility for Returns and Refunds

We offer a 30-day return and refund window from the date of delivery. To be eligible for a return or refund:

  • The item must be unused, unopened, and in its original packaging.

  • The product must be in the same condition you received it.

  • You must provide proof of purchase (receipt, order number, or confirmation email).

Due to the sensitive nature of our products, we cannot accept returns of any opened, tampered-with, or used products under any circumstances for safety and quality assurance.

2. How to Initiate a Return

To initiate a return or refund request, please follow these steps:

  1. Contact our support team at support@getk9peptides.com with:

    • Your name and order number

    • Reason for the return

    • A photo of the product (if applicable)

  2. If your request is approved, we will provide a Return Merchandise Authorization (RMA) number and return shipping address.

  3. Securely package the item(s), including the RMA number, and ship to the address provided.

Returns must be postmarked within 30 days of the original delivery date.

3. Return Shipping Costs

  • Customer is responsible for the cost of return shipping unless the product arrived damaged or incorrect due to our error.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit.

4. Refund Process

Once your return is received and inspected:

  • We will notify you by email whether your refund is approved or denied.

  • If approved, a full or partial refund will be issued to your original payment method within 5–10 business days.

  • If your return is denied due to damage, tampering, or being outside the 30-day window, we will notify you with an explanation. The item may be discarded or returned to you at your expense.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number

  • A detailed description of the issue

  • Photos showing the product and packaging

We will send a replacement at no cost or issue a refund, depending on product availability.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Any opened or used product

  • Products returned after 30 days from delivery

  • Items marked as final sale or non-returnable on the product page

  • Items not purchased directly from www.k9peptide.com

  • Any product returned without an RMA number

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order separately.

8. Chargebacks and Disputes

Please contact us to resolve any issues before initiating a chargeback or dispute through your bank or credit card provider. We are happy to work with you to find a fair resolution.

9. Contact Us

If you have questions about your order or this policy, please reach out:

K9 Peptide Customer Service
Email: support@getk9peptides.com 

Phone: 1-954-281-4882.

Website: www.k9peptide.com
Hours: Monday–Friday, 9 AM–5 PM EST

Legal Notice

All sales are governed by our Terms and Conditions, and by completing a purchase, you agree to comply with our policies. K9 Peptide reserves the right to revise this policy at any time without prior notice.